Our business has been built on trust between our customers and ourselves. To preserve the confidentiality of all information you provide to us, we maintain the following privacy principles:
We maintain strict security standards and procedures to prevent unauthorized access to information about you. Outside of the normal Internet Banking login process, HSBC will never contact you and ask that you validate personal information such as customer ID, password, or account numbers. If you receive such a request, please notify us at +66 (0) 2614-4100.
This section provides specific details of how we treat any personal information you might wish to provide us when you visit this site.
Both you and the Bank play an important role in protecting against online fraud. You should be careful that your bank account details including your User ID and/or Password are not compromised by ensuring that you do not knowingly or accidentally share, provide or facilitate unauthorised use of it. Do not share your User ID and/or Password or allow access or use of it/them by others. We endeavor to put in place high standards of security to protect your interests. You should safeguard your unique User ID and Password by keeping them secret and confidential. Never write them down or share their details with anyone. The Bank will never ask you for your Internet Banking Password, in order to ensure that you are the only person who knows this information. When choosing your unique Password and where relevant, your unique User ID for the first time, do not create it/them using easily identifiable information such as your birthday, telephone number or a recognisable part of your name. If you think your User ID and/or Password has/have been disclosed to a third party, is/are lost or stolen and unauthorised transactions may have been conducted, you are responsible to inform us immediately. While the Bank endeavor to employ industry standard practices, it is generally accepted that while browsing the Internet, your hardware, software, and data are vulnerable to being attacked or otherwise damaged by virus, Trojan horse, worm, or other unauthorised access, which may disable erase (other than as standard in the installation process), or otherwise harm your software, hardware, data, or to perform any other similar actions resulting in your system malfunction. Although said vulnerability may not be completely diminished, you should consider applying certain security measures to your personal computer, such measures to include installing virus protection softwares, employing physical access control and personal firewall for static Internet connection, in order to keep the risk at the minimal.
Use of "cookies"
Your visit to this site may be recorded for analysis on the number of visitors to the site and general usage patterns. Some of this information will be gathered through the use of "cookies". Cookies are small bits of information that are automatically stored on a person's web browser in their computer that can be retrieved by this site. Should you wish to disable these cookies you may do so by changing the setting on your browser. However, you will be unable to enter certain part(s) of our website, including online@hsbc.
Occasionally we may collect personal information from visitors to this site and those individuals that participate in a contest or promotion (online or over the telephone, or at one of our branches). Such information is only collected from individuals who voluntarily provide us with their personal information. We may use this information to advise them of products, services and other marketing materials, which we think, may be of interest to them. We may also invite visitors to this site to participate in market research and surveys and other similar activities.
The Statement is intended to notify you why personal data is collected, how it will be used and to whom data access requests are to be addressed.
Requests for access to data or correction of data or for information regarding policies and practices and kinds of data held should be addressed to:
Personal Internet Banking HSBC Building, 2nd floor 968 Rama IV Road Silom, Bangkok 10500
IMPORTANT: By accessing this website and any of its pages you are agreeing to the terms set out above.
Thank you for choosing HSBC.